Common questions
Got a question?
Find the answer to commonly asked questions below.
Can't find what you are looking for here? Contact our friendly customer service team at admin@sweetcherrypie.com for further information or advice.
Do you deliver?
Yes we do! At this stage we do not offer pick up at our warehouse, so all orders are delivered.
Do your orders have discreet packaging?
Absolutely! No need to worry about nosey neighbours or your postman having any idea what is being delivered to your door when you order from Sweet Cherry Pie. Our beautifully packaged presentation boxes are totally hidden in a plain, boring parcel or satchel with no mention of who sent yo the parcel. Perfectly discreet!
How do I choose the right product for me?
If you're not sure which product is right for you, we recommend taking our quiz. <link to quiz>
Still not sure? Our knowledgable and friendly customer service team are happy to answer any questions you may have. Simply contact admin@sweetcherrypie.com.
How do I clean my intimate toy?
Whilst keeping your intimate toy clean is of the utmost importance, it's also pretty simple. Your Sweet Cherry Pie device can be sanitised before and after use with antibacterial soap and water or our toy cleaner. For more in-depth information on the how's and why's of keeping your toy clean head to our article The Do's and Don't of Cleaning Your Sex Toy. <link to article>
Are these products safe to use inside my body?
We are very passionate about ensuring the health and wellness of our customers. All of the products in the Sweet Cherry Pie range are made from body-safe silicone and high quality ABS, which are smooth and skin friendly for your ultimate comfort and pleasure.
What type of lubricant can I use with my toy?
We recommend only using water-based lubricants, as other lubricants may deteriorate the material that your toy is made from and render it unfit for use.
How should I store my intimate pleasure device?
We recommend storing your toy(s) separately in a cool, dry place in the storage pouch provided. This prevents it from collecting dust or picking up bacteria between uses.
How will I know how to operate my device?
Each product comes with simply, easy-to-follow instructions. however, if you are still experiencing difficulties please don not hesitate to contact our friendly customer service team for help at admin@sweetcherrypie.com.
What payment options do you offer?
Currently we offer payment via Mastercard, Visa, American Express and Paypal.
We hope to add AfterPay and Zippay options in the near future.
Do you have a store I can visit?
No, at this stage we are an online store only.
